Refund policy

Return and Refund Policies

1. Exclusion of Returns: Returns are generally excluded in our online store. We ask our customers to consider this before making a purchase.

2. Returns in Warranty Cases: A return is only possible in warranty cases and after prior consultation with our customer support. Please contact us in the event of a warranty case via the contact form on our website to discuss further action.

3. Refund Conditions: In the event of a legitimate return, the refund will be made to the payment method used at the time of purchase. We strive to process the refund as quickly as possible.

4. Process for Complaints: For complaints, we ask our customers to send an email via the contact form to our customer support. Please provide all relevant information about your order and the reason for your complaint.

5. Product Warranties and Guarantees: The conditions of the statutory product warranties and guarantees apply. Details can be found in the respective product information.

6. Customer Service Contact Information: For questions or further assistance, our customer support is available. Contact information for customer support can be found via the contact form on our website.

7. Changes to the Policies: Please note that these return and refund policies can be changed at any time. We recommend that you regularly review the current version of these policies.

8. Applicable Law and Jurisdiction: For all disputes related to our return and refund policies, the law stated in our legal notice and the jurisdiction mentioned there apply.

Notice on Waste Equipment Take-Back

Electrical and electronic equipment that has become waste is referred to as waste equipment. Owners of waste equipment must ensure that it is collected separately from unsorted municipal waste. Waste equipment, in particular, should not be disposed of in household waste, but in special collection and take-back systems.

Under the German Electrical and Electronic Equipment Act, every manufacturer is obliged to create a reasonable opportunity for the return of waste equipment.

Help ensure that waste electrical equipment is disposed of in an environmentally friendly manner. Through professional, environmentally friendly recycling, valuable raw materials can be recovered. This protects our environment and conserves existing resources.

We offer you the opportunity to return your waste equipment to us.

The return is at the expense of the sender. The sender does not incur any costs for the disposal of the waste equipment.

For further clarification of the return, please contact us. Registration WEEE-Reg.-No. DE 39851062

The symbol of the crossed-out trash can indicates that this electrical or electronic device must not be disposed of in household waste at the end of its life, but must be collected separately by the end user.

Please note:

· Batteries/accumulators that are not permanently integrated into the electrical or electronic device must be removed before disposal and disposed of separately.

· The deletion of personal data on the waste equipment, where applicable, must be carried out by the end user before disposal.